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Frequently Asked Questions
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What is NEED30?NEED30 is an online grocery store that offers fast delivery of fresh vegetables, fruits, and other grocery items within 30 minutes in Patna.
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How do I place an order on NEED30?You can place an order on NEED30 by installing our app from the Play Store or by visiting our website. Browse our products, add them to your cart, and proceed to checkout. You can also place orders through our customer support on WhatsApp.
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What areas do you deliver to?Currently, we offer delivery services within Patna. We are constantly expanding our delivery areas, so please check our website for the most up-to-date information.
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What payment methods do you accept?We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (COD) for your convenience.
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Can I schedule my delivery?Yes, you can schedule your delivery at a convenient time for you. During the checkout process, you will have the option to choose your preferred delivery time slot.
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How do I sign up for an account on NEED30?To sign up for an account, visit our website or download our app from the Play Store. Click on the 'Sign Up' button and fill in your details such as name, email, and phone number. Verify your phone number via OTP to complete the registration.
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How do I place an order on NEED30?Placing an order is simple. Browse our extensive range of products on our website or app. Add the items you wish to purchase to your cart. Once you have everything you need, go to your cart and click on 'Checkout'. Follow the prompts to enter your delivery details and select your payment method. Confirm your order to complete the process.
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Can I track my order?Yes, you can track your order. After placing an order, you will receive a confirmation email/SMS with a tracking link. You can also log in to your account on our website or app and go to the 'My Orders' section to see the status of your order in real-time.
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What is the delivery time for my order?We offer a 30-minute delivery service in Patna. Once you place your order, our team works diligently to ensure your groceries reach your doorstep within the promised timeframe.
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What payment methods do you accept?We accept a variety of payment methods, including credit/debit cards, digital wallets, and cash on delivery. Choose the option that suits you best during the checkout process.
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What areas in Patna do you deliver to within 30 minutes?We currently offer our 30-minute delivery service in select areas of Patna. You can check the delivery coverage by entering your delivery address during the checkout process.
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Can I modify my order after it has been placed?Once an order is placed, modifications may not be possible due to our fast delivery service. We recommend reviewing your order carefully before confirming. If you have specific concerns, please contact our customer support for assistance.
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What if I need to change or cancel my order?If you need to cancel your order, please contact our customer support as soon as possible. You can reach us via our customer support number or WhatsApp. Please note that changes or cancellations may not be possible if the order is already out for delivery.
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What is your return and refund policy?We strive to provide the best quality products. If you are not satisfied with an item, you can return it at the time of delivery. For more information, please refer to our return and refund policy on our website.
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